When Waterman Industries found itself spending too much of its time tracking down project documents, it knew it needed a more dependable national plan room. What it found with iSqFt was a product and a partner they could count on.
Success to Waterman is knowing it is providing the best products and the best solutions to its customers. And it’s not just about customer service for Waterman, it’s about powerful partnerships. Everything it does—innovative products, product training, technical support—is driven by the need to ensure an excellent customer experience.


Founded: 1912

Headquarters: Exeter, Califorina

Company Size: 200+ Employees

Annual Revenue: $2.4 billion

Role: Building product manufacturer

Specialty: Flow control solutions for water utilities, wastewater treatment, agricultural irrigation and hydro-power.

Business Challenge:

Needed to find efficiencies in its project leads process and easier way to communicate those leads with customers.

More Information: www.watermanusa.com

Don’t waste time tracking down projects

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When Waterman Industries found itself spending too much of its time tracking down project documents, it knew it needed a more dependable national plan room. What it found with iSqFt was a product and a partner they could count on.


INTRODUCTION

Success to Waterman is knowing it is providing the best products and the best solutions to its customers. And it’s not just about customer service for Waterman, it’s about powerful partnerships. Everything it does—innovative products, product training, technical support—is driven by the need to ensure an excellent customer experience.

Waterman Industries is a manufacturer of water control products for water treatment, wastewater, agricultural irrigation and flood control management. Its biggest customers are government and agriculture. Its relationships with customers have been the bedrock of success for this 100+ year old company and continues to drive its need to produce innovative and best-in-class products.

Waterman Equipment

“iSqFt makes my job easier by providing the information, the documents and the tools I need to put together a full package and easily share that package with our estimators to quote.”

—Frank Soto, Take Offs, Waterman Industries

THE CHALLENGE

Frank Soto, Take Offs for Waterman Industries, found his frustrations were growing as he started spending more and more of his time tracking down the projects that specified Waterman products and the plans and specifications for those projects.

Waterman subscribed to and was paying for a nationwide plan room that was not producing the information it needed to grow its business. It was not providing the tools they needed to forge those powerful partnerships with its customers.

“There were several times our previous plan room didn’t have the documents we needed for a job. It was frustrating because we were paying for this service, and it wasn’t providing what we needed,” says Frank. “We were spending our time tracking down the original source—whether that was the construction manager, the design team or the project owner—and spending time and money to purchase plans and specs.”

Frank says they needed access to a more comprehensive database of projects that included the documents, plans and specifications needed to quote a job. They also were looking to streamline the sharing of project details and updates with their customers.

That was five years ago. Frank can’t remember how he found iSqFt, but he says, “iSqFt has been a game changer for us. I wouldn’t go back. It has the information I need and if it doesn’t, the iSqFt team goes above and beyond to find it.”

Water Treatment Plant

THE SOLUTION

iSqFt has since solved Frank’s frustration with its project leads service, where Frank can search hundreds of thousands of projects for those most relevant to Waterman’s business. When he finds the right project, he easily downloads the documents he needs, including plans, specifications and addenda.

In addition to iSqFt, Waterman Industries subscribes to iSqFt’s Takeoff product, which gives Frank the ability to do takeoffs directly within iSqFt.

“My job is to take care of our estimators. I gather the information and list the materials with quantities and products required for the job. With iSqFt’s Takeoff feature, I can detail every angle, every measurement so our estimators don’t need to spend their time looking for that information,” says Frank.

“iSqFt makes my job easier by providing the information, the documents and the tools I need to put together a full package and easily share that package with our estimators to quote.”

“We search for plans and specs on a daily basis to see if we can bid on jobs that specify our equipment,” Frank explains. “We also gather information for our agents and are able to simply tag and invite them to bid on those projects.”

waterman cast sluce

“We have a limited time to meet deadlines and we don’t always have time to wait on key information. iSqFt has surpassed our previous plan room providers by leaps and bounds by meeting this demand, thereby relieving our stress significantly.”

– Frank Soto, Take Offs, Waterman Industries

THE RESULTS

Waterman is saving time and money with iSqFt.

Frank rarely finds he has to chase down the right documents to provide a quote. When he does, he knows he can count on iSqFt to help. “There have been a few jobs that I needed documents for that iSqFt didn’t have,” Frank says. “However, when that does happen, the iSqFt team has jumped on the ball like a true champ. They have always come through for us.”

Being able to share project documents and updates through the Waterman internal team as well as with their agents and customers is a huge advantage to the company. Frank says the feature to be able to tag his customers on project addendums ensures everyone is on the same page. It’s also helped them build stronger relationships with its customers.

“iSqFt has been able to improve our customers’ experience because not only can we provide all the information they need for a bid, but we let them know about bid opportunities they weren’t aware of,” Frank says. “We are bringing the jobs to our customers.”

“This is a fast-paced environment and our customers are our priority. When they need information now, we need to provide it now. We have a limited time to meet deadlines and we don’t always have time to wait on key information. iSqFt has surpassed our previous plan room providers by leaps and bounds by meeting this demand, thereby relieving our stress significantly.

Don’t waste time tracking down projects